Infos

FAQ

What is SunbaeOutlet ?

SunbaeOutlet is your gateway to exclusive K-pop and Korean lifestyle products straight from South Korea. We source limited-edition items from pop-up stores, official events, and local shops, making them available to fans worldwide at outlet prices.

How does it work ?

We regularly update our outlet section with rare and exclusive items we’ve sourced in person. Think of it as a “first come, first served” treasure hunt !

If you’re looking for something specific, you can fill out the "Send Us Request" form on our homepage. We add it to the website so you can order it directly.

Are the products authentic ?

Absolutely. Every item is purchased directly from official stores, brand pop-ups, or trusted Korean retailers. No replicas, no fakes, 100% authentic.

Do you ship internationally ?

Yes! We offer worldwide shipping from South Korea. From Seoul to Paris, New York, Singapore, and beyond your SunbaeOutlet order will reach you wherever you are.

Can I return or exchange an item ?

Because our products are limited and sourced in small quantities, we can’t offer returns or exchanges unless the item is defective or we sent the wrong product. Please check sizes, details, and photos carefully before purchasing.

Why are there limited stock on some products ?

That’s the magic of SunbaeOutlet, we bring you rare finds you won’t see again. Many items come directly from pop-up stores or limited events, so once they’re gone, they’re truly gone.

Where can I contact you ?

You can email us at contact@sunbaeoutlet.com or message us via Instagram DM. Our team is based in South Korea and will reply within 24–48 hours.