ZO&FRIENDS A&NE Plush Keyring

Offline Pop-Up Exclusives
These items come directly from offline pop-up stores in Seoul. Quantities are limited and restocks are not guaranteed once the pop-up ends.

Availability & Release Schedule
Pop-up release dates and shipping timelines may vary depending on the event schedule. Any changes will be communicated by email.

Pre-Order & Mixed Orders
If your order includes a pre-order item, all items will be shipped together once the pre-order arrives.

Limited Events & Special Items
First press items, pop-up exclusives and event benefits are offered in very limited quantities and may end without notice. Your order may be cancelled if quantities run out unexpectedly.

Lucky Draw & Random Inclusions
Due to the production process, shipping may take several business days. Minor printing imperfections are normal and non-refundable.

Customs & Import Fees
Taxes, VAT and customs charges are not included in the product price and remain the buyer’s responsibility.

Shipping Accuracy
Please double-check your shipping details. Orders lost or returned due to incorrect or incomplete addresses cannot be refunded.

Packaging Notice
Outer boxes are designed for protection during transport only. Minor marks on packaging may occur and are not considered defects. If you notice any damages, film the package before opening. Without video proofs of the unboxing, we cannot guarantee any compensation.

Unsealed albums
Unsealed albums are second hand goods which may contain minor damages. They come without the photocards or postcards originally included with the sealed album.

Estimated Delivery Times
Express shipping: 3–7 business days
Standard shipping: 8–20+ business days (depending on destination)

Carriers
Express: FedEx, EMS Premium
Standard: Korea Post, EMS

Tracking
All orders are shipped with a tracking number.